Shipping policy

At Kingdom Totoka Scents, each order is prepared with care. As many of our products are handmade, please allow 2–5 business days for processing before dispatch.

UK Delivery
Estimated delivery time for UK orders is 2–5 business days after dispatch.

International Delivery
We offer worldwide shipping where available. Estimated delivery time for international orders is 7–21 business days after dispatch. Delivery times may vary depending on destination, customs clearance, and local postal services.

Shipping Rates
Shipping fees are calculated at checkout.

Customs and Import Charges
International customers are responsible for any customs duties, taxes, or import fees charged by their country.

Tracking
Tracking details will be provided where available once your order has shipped.

Address Accuracy
Customers are responsible for providing the correct shipping address at checkout. We cannot guarantee replacement or refund for orders sent to an incorrect address entered by the customer.

Delays and Carrier Issues
We are not responsible for delays caused by postal services, customs, weather, or other circumstances outside our control. However, if there is an issue with your order, please contact us and we will do our best to assist.

Contact
For any shipping questions, please contact us via our contact page.